UPC, the Swiss cable operator, returned to a state of growth in Q3 with increased subscriptions and record broadband sales, but revenues were still down 5.8 per cent.
Baptiest Coopmans, CEO of UPC Switzerland, commented: “The results for the 3rd quarter of 2020 show that our growth plan is working: the various measures have contributed decisively to bringing UPC back to positive growth in the third quarter with the best sales figures in more than three years. Pivotal factors included the powerful and reliable Giganet, the Mobile portfolio that was successfully launched in September, and the digitisation and simplification of operative processes with a view towards optimising the customer experience. The success of these initiatives is reflected in the high level of customer satisfaction which has remained at an all-time high for the last several quarters and continues to rise. The positive customer experience results in a significantly lower churn rate. The growth plan is bearing fruit, despite the ongoing coronavirus pandemic. In addition, through the merger with Sunrise we will soon be able to create an even stronger national challenger.”
Source: UPC “back to positive growth”